Transparent & Fair Return Policy

At Sania Henna Trading LLC, customer satisfaction is our priority. This policy outlines the conditions under which returns or refunds may be considered.

✅ Eligible for Return

Returns are accepted only if:

Product is damaged during transit

Incorrect item supplied

Manufacturing defect confirmed

📌 Claims must be reported within 48 hours of delivery with clear photos or videos.

❌ Non-Returnable Items

Opened or used products

Customized or private label orders

Bulk or export shipments (unless damaged)

🔄 Replacement Policy

Verified damaged or incorrect items will be replaced, not refunded

Replacement will be shipped after inspection approval

💳 Refund Policy

Refunds (if applicable) will be processed:

After product verification

Through original payment method

Within 7–10 business days

🚚 Shipping Responsibility

Return shipping cost depends on the issue type

Export orders follow international trade terms

📩 Contact for Support

For refund or return requests, please contact our support team with:

Order number

Issue description

Supporting images